How can I terminate my subscription, whether it’s for an artist or label account, and what occurs when I do so? Additionally, what is your policy on refunds?
To discontinue your subscription, navigate to your Dashboard – Orders / Subscription plans, page and select “cancel subscription.” Upon cancellation, your account features will remain active for the current paid month. We do not provide refunds for unused time within a month, but you won’t incur charges for the subsequent month.
What transpires with my label account post-cancellation?
While visitors can still access your site and sales proceeds go to you, certain functionalities will be restricted. These include exporting unified sales reports, viewing unified stats or merchandise orders pages, and adding new entities (artists or labels) to your account. Additionally, you will not be able to use all the functions such as uploading and selling your music or merch, and you won’t have access to your artists’ accounts if you have a label account. Location and referrer data for your sales will no longer be collected, and if you’ve configured a custom domain, it will cease functioning. You can re-subscribe at any time through Dashboard – Orders / Subscription Plans.
Can I convert my account type if I change my mind?
Unfortunately, no. Accounts cannot be reverted, but you can continue using the account for free as outlined above.
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